Shipping policy

SHIPPING POLICY

Last updated: 18 October 2026

1. Order preparation

Orders are prepared with care and shipped within an indicative period of 1 to 2 working days following their confirmation, subject to product availability and validation of payment.

Orders placed at the weekend or on a public holiday in France are processed from the next working day.

During launch periods, periods of high activity or festive periods, the preparation time may exceptionally be extended. The customer will be informed in the event of a significant delay.

2. Delivery zones and times

The times below are given as estimates and start to run from the dispatch of the order.

Metropolitan France

Standard delivery: approximately 2 to 3 working days
Express delivery, where offered: approximately 1 to 2 working days
Delivery costs: shown before the order is validated
Free standard delivery, with no minimum purchase

European Union

Standard delivery: approximately 5 to 10 working days
Delivery costs: shown at checkout
Free standard delivery from 65 € incl. VAT

United Kingdom and countries outside the European Union

Indicative time: approximately 5 to 10 working days, excluding customs clearance time
Delivery costs: calculated and displayed at checkout
Availability of the service depends on the destination and on the restrictions applicable to the transport of perfumery products

As products containing alcohol are subject to certain transport rules, BETENOIR reserves the right not to offer delivery of certain products or to certain destinations.

3. Order tracking

Once the order has been shipped, the customer receives a confirmation e-mail containing, where available, a tracking number or link.

The carrier’s tracking may take several hours to be updated.

4. Delivery address

The customer is responsible for the accuracy and completeness of the information provided when placing the order, in particular:

recipient’s name;
address;
apartment number, floor or access code;
postcode and city;
country;
telephone number.

Any request for a change must be sent as soon as possible to contact@betenoir.com. A change can no longer be guaranteed once the order is being prepared or has been handed over to the carrier.

5. Delivery delay

In the event of a delay, the customer is invited to check the tracking of their parcel and then to contact our customer service, stating their order number.

If the order is not delivered within the stated time or, where no time has been agreed, at the latest within 30 days following the conclusion of the contract, the customer may ask BETENOIR to carry out the delivery within an additional reasonable period.

If delivery does not take place within this new period, the customer may terminate the contract under the conditions provided for by the French Consumer Code (Code de la consommation).

6. Parcel returned to sender

Where a parcel is returned because of an incomplete or incorrect address, failure to collect it, unjustified refusal, or an inability to deliver that is attributable to the customer, the customer may choose between:

a new shipment, subject to payment of the new shipping costs; or
a refund of the products, less, where the law permits, the costs directly incurred as a result of the return.

The customer will be contacted after the returned parcel has been received and checked.

7. Damaged parcel or missing product

The customer is asked to check the external condition of the parcel on receipt and, where possible, to report any irregularity to the carrier immediately.

In the event of a damaged parcel, a missing product or a non-conforming product, the customer must contact contact@betenoir.com as soon as possible, enclosing:

the order number;
a description of the problem;
photographs of the parcel, the shipping label and the products received.

This notification does not limit the consumer’s rights under the statutory guarantees.

8. Customs duties and taxes

No customs duties are normally applied to orders shipped and delivered within the European Union.

For deliveries outside the European Union, customs duties, import taxes or administrative fees may be charged by the local authorities or the carrier.

Unless otherwise stated at checkout, these amounts are not included in the order price and remain payable by the recipient. BETENOIR cannot guarantee their amount or the customs clearance times.